Refund & Cancellation Policy

At Viable Trade Solutions Private Limited, we handle a large volume of jewelry orders daily and aim to provide a seamless experience to all customers.

1. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the orderor before dispatch.
• Once dispatched, orders cannot be cancelled.

2. Return & Refund Eligibility (Within 7 Days)

Customers may request a return or refund within 7 days of delivery under the following conditions:

• Damaged or defective product received
• Incorrect item delivered
• Product significantly different from description

3. Non-Returnable Items

Due to hygiene and product sensitivity, the following are not eligible:

• Earrings (if worn)
• Used or damaged products
• Clearance or sale items

4. Return Process

To initiate a return:

• Email us at support@viabletrade.shop
• Share Order ID, issue details, and product images

Our team will review and respond within 2–3 working days.

5. Refund Timeline

• Approval: 2–3 working days
• Refund processing: 5–7 working days after approval

6. Refund Method

Refunds will be processed via the original payment method (UPI / Bank / Card).

7. Failed Transactions

If payment is deducted but order is not confirmed, the amount will be automatically refunded within 5–7 working days.

8. Registered Address

A PKT B-04, HOUSE NO-121,

Keshav Puram Road, Keshav Puram,

West Delhi, Delhi – 110035, India

9. Contact

Email: support@viabletrade.shop—